• When Synchronizing from JIRA to ET no requirements are created. 
    If nothing is synchronized from JIRA to Enterprise Tester, but no errors are displayed, check to make sure that on the "External System Configuration" tab you have selected all the issue types you wish to synchronize.
  • Changes to status in ET are not being reflected in JIRA.
    This is a known issue and also affects status changes for incidents in Enterprise Tester. This is often related to transition field requirements that have not been met or status transitions that are not allowed by the JIRA workflow. 
  • The type of a synchronized requirement is changed in ET, but it did not change in JIRA
    If there is no way to convert an issue from one type to another with mapping statuses etc., then an error will occur and the synchronization of the entity in question will fail.  Either stop mapping Type at all, or change the type back to its old value (this could also be achieved by just performing a full sync in the direction of External System -> ET).
  • Why can't I add comments via the Requirements screen?
    Currently, we do not support comments on requirements and scripts, but we do support displaying comments from external systems (such as JIRA) on the requirements screen, once the requirement has been synchronized with JIRA.
  • Why am I getting duplicate requirements created?
    If more than one requirement link is set up per project, duplicate requirements may be created.  If the requirement matches the synchronization filter criteria of more than one requirement project link your requirement will be imported by each of these links.  The only way to avoid this is to define your filter criteria to exclude these entities.
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