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- How many of our supported configurations are affected by the problem
- Whether there is an effective workaround or patch
- How difficult the issue is to fix
- Whether many bugs in one area can be fixed at one time
Contact Catch with the following information if you have an query:
- Support Entitlement Number
- Enterprise Tester version number
- External system version number (JIRA for instance)
- Log Files
- Issue details
- Exact steps to reproduce the issue