Our Support and Bug Fix policy

Our policies are simple:

• We officially support the latest two versions of Enterprise Tester.
• Support is provided when you have an active subscription.
• Support will help with workarounds and bug reporting.
• Critical bugs will generally be fixed in the next maintenance release.
• Any Security issues will be prioritised over functional issues.
  
  

Bug fixes are evaluated on:

• • How many of our supported configurations are affected by the problem
  • Whether there is an effective workaround or patch
  • How difficult the issue is to fix
  • Whether many bugs in one area can be fixed at one time

Contact Catch with the following information if you have an query:

• Support Entitlement Number
• Enterprise Tester version number
• External system version number (JIRA for instance)
• Log Files
• Issue details
• Exact steps to reproduce the issue