Our Support and Bug

...

Fix policy

Our policies are simple:

We officially support the last latest two versions of Enterprise Tester.
Support is provided when you have an active subscription.
Support will help with workarounds and bug reporting.
Critical bugs will generally be fixed in the next maintenance release.
Any Security issues will be prioritised over functional issues.
Other bugs will be scheduled accordingly, depending on various considerations, such as

Bug fixes are evaluated on:

- How many of our supported configurations are affected by the problem
- Whether there is an effective workaround or patch
- How difficult the issue is to fix
- Whether many bugs in one area can be fixed at one time

Contact Catch with the following information if you have an query: