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- Select the History tab of the incident when you have the incident open for editing - the history of changes will be displayed.
You can filter the list of changes displayed by selecting from the filters below and clicking on ‘Search’the Search button.
Field
Select the field that you want to filter by
User
Select the user you want to filter by
Date From
Select the start date you want to filter by
Date To
Select the end date you want to filter by
Change ID
Select the Change ID you want to filter by
- The filtered list will be displayed.
- To clear the filter, click on ‘Reset’the Reset button.
Version Tab
Enterprise Tester also creates versions of the incident each time a set of changes are made. The Versions tab lists the versions that have been created over time and provides the following information.
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You can filter the synchronization events to show only errors by selecting the Errors Only option. This is useful when troubleshooting synchronization issues. You can also export your errors out to a CSV file which is useful to provide to the Catch Support team when requesting help with troubleshooting failed synchronizations.
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