Our Support and Bug Fixing policy
Our policies are simple:
- We officially support the last two versions of Enterprise Tester.
- Support is provided when you have an active subscription.
- Support will help with workarounds and bug reporting.
- Critical bugs will generally be fixed in the next maintenance release.
- Other bugs will be scheduled accordingly, depending on various considerations.
- Any Security issues will be prioritised over functional issues.
- How many of our supported configurations are affected by the problem.
- Whether there is an effective workaround or patch.
- How difficult the issue is to fix.
- Whether many bugs in one area can be fixed at one time.