Diagnosing Authentication

Diagnosing authentication issues can be difficult - there are a number of possible issues that can occur:

  • Incorrectly configured authentication method
  • Authentication methods are disabled
  • Servers etc. that methods rely on cannot be contacted
  • Username does not exist
  • Username exists in directory, but does not exist in Enterprise Tester
  • Password is incorrect

On the authentication methods toolbar select Test Authentication:



You can then check your authentication method from the screen.


Enter a username and password, then click "Run Test" button which will then attempt to authenticate the user against all enabled authentication methods.


  • Overall success is reported via two fields "Success" and "User Exists".  Both these must be true for the user to be able to log into Enterprise Tester successfully.
  • By clicking the plus icon next to a row you can see authentication details