Our Support and Bug Fixing policy

Our policies are simple:

• We officially support the last two versions of Enterprise Tester.
• Support is provided when you have an active subscription.
• Support will help with workarounds and bug reporting.
• Critical bugs will generally be fixed in the next maintenance release.
• Any Security issues will be prioritised over functional issues.
  
  
• Other bugs will be scheduled accordingly, depending on various considerations, such as:
  • How many of our supported configurations are affected by the problem
  • Whether there is an effective workaround or patch
  • How difficult the issue is to fix
  • Whether many bugs in one area can be fixed at one time