Enterprise Tester automatically synchronizes incidents between itself and the defect tracking system. You can also manually synchronize the interface if required. To To do this:
Open the Admin tab of the tree view and
selectexpand
to seethe
defect trackerConfiguration folder
.:
- Right click and select Synchronization Monitor. The
Double-click on Defect Synchronization Monitor
will display.
You have two three options:
Synchronize Tickets Now
This will synchronize incidents that have been updated since the last synchronization has occurred.
Full Synchronize Tickets Now
This will synchronize all incidents.
Resynchronize Incidents Now
This will resynchronize all previously synchronized incidents to the external systems.