Support

Our Support and Bug Fixing policy

Our policies are simple:

  • We officially support the last two versions of Enterprise Tester.
  • Support is provided when you have an active subscription.
  • Support will help with workarounds and bug reporting.
  • Critical bugs will generally be fixed in the next maintenance release.
  • Other bugs will be scheduled accordingly, depending on various considerations.
  • Any Security issues will be prioritised over functional issues.

 

  • How many of our supported configurations are affected by the problem.
  • Whether there is an effective workaround or patch.
  • How difficult the issue is to fix.
  • Whether many bugs in one area can be fixed at one time.